We rely on trusted third-party organisations, who handle your data on our behalf so that we can provide our products and services.
Sub-Processors and External Account Login
If you buy from Smartbox directly or use our services
| Service | What for? | Privacy information | Category of data |
| Mailchimp | Mailing lists | https://mailchimp.com/legal/privacy/ | Marketing Services |
| Hotjar | Website Usage | https://www.hotjar.com/legal/policies/privacy/ | IT/Cloud services |
| Google Analytics | Website usage | https://policies.google.com/privacy?hl=en | IT/Cloud services |
| Fasthosts | Backup of Online Grids data | https://www.fasthosts.co.uk/terms/privacy-policy | IT/Cloud services |
| Catalyst2 | Our website and form data | https://www.catalyst2.com/privacy/ | Marketing Services |
| Gravity | Our Website and form data | https://www.gravityforms.com/privacy/ | Marketing Services |
| Global Payments | Payment transactions | https://www.globalpaymentsinc.com/en-gb/accept-payments/ecommerce/privacy | Financial Services |
| Clover | Payment Transactions | https://www.clover.com/privacy-policy | Financial Services |
| Stripe | Payment transactions | https://stripe.com/gb/privacy | Financial Services |
| Microsoft Azure | Office software, internal sharing, configuration services | https://products.office.com/en-gb/business/office-365-trust-center-privacy | Internal systems |
| Jira | Issue tracking | https://www.atlassian.com/legal/privacy-policy | Technical Support Systems |
| Talent LMS | Smartbox Academy | https://www.talentlms.com/gdpr | IT/Cloud services |
| Accellier | Internal CRM | https://www.accellier.com/privacy-statement/ | Customer Relationship Systems |
| ThisisFever | Website development | https://www.thisisfever.co.uk/privacy-policy/ | IT/Cloud services |
| Intuit | Quickbooks – Financial software | https://www.intuit.com/privacy/statement/ | Financial Services |
| Rehavista (Smartbox France only) | Drop shipping of orders, repair services | https://www.rehavista.de/datenschutzerklaerung | Logistics and Supply Chain Management |
| Typeform | Online Surveys | https://admin.typeform.com/to/dwk6gt/?_gl=1*5tf03p*_gcl_au*ODA4MTI4NjU5LjE3MjU1NTAxMjc.&typeform-source=www.typeform.com | Marketing Services |
| Widgit Software | Delivery of Widgit communication boards | Privacy and Cookies | Widgit | Logistics and Supply Chain Management |
| WordPress | Website | Privacy Policy – Automattic | IT/Cloud Services |
| UPS | Delivery of products and repairs services | Privacy Notice | UPS – United Kingdom | Logistics and Supply Chain Management
|
| DPD | Delivery of products and repairs services | DPD (UK) – Shipping to the EU | Logistics and Supply Chain Management
|
| DHL | Delivery of products and repairs services | Privacy Notice – DHL – United Kingdom | Logistics and Supply Chain Management
|
If you use our Software
| Service | What for? | Privacy information | Category of data |
| Amazon AWS | Smartbox Account information | https://aws.amazon.com/compliance/data-privacy-faq/ | IT/Cloud services |
| SerpAPI | Searching for images in the Grid | Legal Documents – SerpApi | IT/Cloud services |
| X-Formation | Software licence management | Privacy statement – Software License Management (www.x-formation.com) | IT/Cloud services |
| Sentry | Software Issue reporting | https://sentry.io/privacy/ | Technical Support Systems |
| Teamviewer | Remote support services | Privacy & Cookies | IT/Cloud Services |
| OpenAI | Artificial Intelligence in Grid | EU privacy policy | OpenAI | IT/Cloud Services |
If you use our Hardware
| Service | What for? | Privacy information | Category of data |
| Estone | Repair Services | http://estonetech.com/privacy-policy/ | Repair/Disposal Services |
| Sumo | Repair Services and certified data and device disposal | http://www.sumotech.com/english/company/privacy.php | Repair/Disposal Services |
| Renovotec | Repair Services | https://renovotec.com/privacy-and-cookies | Repair/Disposal Services |
| Microsoft | Repair Services | https://privacy.microsoft.com/en-gb/privacystatement | Repair/Disposal Services |
| Apple | Repair Services | https://www.apple.com/uk/legal/privacy/ | Repair/Disposal Services |
All other sub-processors
| Service | What for? | Privacy information | Category of data |
| ComputerGeeks | IT Support, Data Centres and backups | https://geeks.co.uk/privacy-policy/ | IT/Cloud services |
| Hornet Security | Internal Backups | Privacy – Hornetsecurity – Next-Gen Microsoft 365 Security | IT/Cloud services |
| Skykick | Internal backups | https://www.skykick.com/privacy-policy/ | IT/Cloud services |
| Printwaste | Certified device and data disposal | https://www.printwaste.co.uk/privacy/ | Repair/Disposal Services |
External Account Login – these are third party companies where the agreement is with the user/customer and not with Smartbox
| Service | What for? | Privacy information | Category of data |
| SpeakUnique | Customised voice service | https://www.speakunique.co.uk/privacy-policy/ | IT/Cloud services |
| Dropbox | Smartbox Account grid set backup and remote editing. | https://www.dropbox.com/privacy#privacy | IT/Cloud services |
| Apple App Store | Software downloads and purchases | https://www.apple.com/uk/legal/privacy/en-ww/ | Financial Services |
| ElevenLabs | Customised voice service | Privacy Policy | ElevenLabs | IT/Cloud service |